The LiveSmart Lamb formula is only sold in “portion-paks” shipped straight to the consumer’s home each month. According to SmartPak, “there are no bags of potentially affected product on store shelves anywhere in the country.”
The focus of the recall has been informing affected customers via telephone, email, and letter. Ninety-nine percent of the roughly 220 pet owners feeding LiveSmart Adult Lamb via its portion pak pet food subscription service were contacted by live phone contact or message, and/or email. The company has had live contact with the majority of affected pet owners, and is continuing an aggressive outreach program to ensure that the notification has been received. To reduce likelihood of pet owners continuing to feed the food, replacement product is being shipped to affected customers free of charge.
Get more info on SmartPak from the FDA website and other Dog and Cat food recall products!
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